A new project at the Royal Free aims to promote the idea of dignified care across the trust.
“Nurses are passionate about trying to deliver dignified care,” said Mary Flatley, who is leading the project team. “This project aims to help clinical leaders improve patients’ experiences within the trust by supporting the staff to deliver these clinical improvements.”
The team of 13 expert clinical leaders has identified four key areas where dignity and care for Royal Free patients can be improved:
· Conversations with and about patients and relatives - where they take place and who is involved in them
· How staff talk to each other, what they say and the tone they use
· How staff care for people at the end of life.
· Privacy and clothing
“Dignity is hard to define and means different things to different people but what is very clear is that people know when they have not been treated with dignity and respect,“ said Mary. If you would like to know more about the project, please contact her on trust email.
Mary was interviewed by the BBC Radio 4’s Today programme for the 30 December broadcast.
Notes to editors
1) For further information contact: Aysha Shah, communications assistant, Royal Free Hampstead NHS Trust, 020 7317 7590, firstname.lastname@example.org
2) The Royal Free Hampstead NHS Trust is renowned for its specialist services including liver, kidney and bone marrow transplantation, renal, AIDS/HIV, infectious diseases, plastic surgery, immunology, paediatric gastroenterology, ENT surgery and audiological medicine, amyloidosis and scleroderma. We run a major accident and emergency service, all branches of surgery and medicine, a renal service serving the whole of north London, paediatrics, maternity services, care of elderly people, an adolescent psychiatric service and one of two high security infectious diseases units in the country. We are a leading haematology centre and a major neuroscience base with a network extending throughout north London and into the Home Counties. We have associated internationally recognised research and training programmes. For more information visit www.royalfree.nhs.uk
We are a member of the academic health science partnership UCL Partners. The Royal Free was the only teaching hospital in London to be rated excellent for services and excellent for use of resources in the 2008 Healthcare Commission annual health check.